We are only resellers and do not perform any under warranty repairs. PLEASE CONTACT MANUFACTURER OR THEIR WARRANTY CENTRES DIRECTLY.
For Umarex/Walther products : Please contact Umarex directly by calling +1 479-646-4210 extension 507 to obtain an RA. You will need to fill the RA number on a form provided by them along with original purchase bill. Click on this link for more information – Click here.
For Crosman products : Please contact 418-682-3000 OR email [email protected] to obtain an RMA and address of the place to send the product for warranty repairs.
For Hatsan Products – Please contact Bell Outdoors at [email protected]
For Diana Products – Fill up this online form and someone will get back to you from the Warranty support center – https://form.jotform.com/60484353183254
For all other products, please contact us and we will guide you towards right direction. We DO NOT Manufacture these products hence please do not be offended if we send you the manufacturer support. They are the best resources and have complete knowledge about their products.
Shipping & Returns
All shipments are sent out of Whitby, ON via Canada Post OR UPS OR Purolator. You need to be above 18 to order from us. Our “online cart” based system is tied to directly to shipping carriers and calculates shipping price on based of the physical size, weight and value of the item.
Our sales are final for the all Custom parts and Firearms. If you opened a gun, fired it and do not like it for whatever reason, that is not a valid reason for a return.
All un-opened items(where applicable) can be returned within 15 days and we will issue you a full refund except for shipping charges incurred and 3% Credit Card Fees(If order was paid by Credit Card). You will need to ship the item back to us at your own expense. Any open airguns that do not qualify as firearms can be returned back within 15 days of purchase but 15% re-stocking fees will apply and you will need to pay for return shipping. There will be 3% Credit Card Fees that cannot be returned in this case as well. Any guns qualified as Firearms CANNOT BE RETURNED. Manufacturer’s warranty services might be able to do that for you. In most cases, they can only be serviced.
Ammunition CANNOT BE RETURNED.
Following are not valid reasons for a return :
1. “It shoots too high or too low”. Its not “accurate”.
2. “I didn’t know I couldn’t return it”
3. “I bought by mistake”
4. “Doesn’t work on the game I am trying to hunt”
For airgun accessories and parts, we may not ship them in original boxes in some cases to better fit them in our packaging. This will save shipping costs for the customer.
All Airgun warranty repairs will be handled my manufacturers warranty claim locations in Canada. If any item arrives defective out of the box then please contact us within 3 days. For warranty claim locations you can either look at manufacturers website or contact us. Custom Parts and Accessories carry no warranty. Parts and Accessories are manually checked before they are shipped to make sure they are shipped out in perfect condition.
Any product or part that has been tinkered with will void its warranty. Modification or dissembly of any product voids the warranty on it as well. Please do no attempt to make any modifications or repairs yourself to be eligible for warranty claims from the manufacturer.
We cannot refund any difference if you purchased anything before the day it went on sale.
PLEASE DO NOT SHIP ANYTHING TO US WITHOUT CONTACTING US FIRST.
HUNTING USE : We are not qualified to comment on hunting requirements in Canada. Please refer to government websites for hunting laws and regulations or license requirements etc.
Return Address is – Canada Shooting Supply
701 Rossland Rd. E.Suite # 620
Whitby ON L1N 9K3
Pickup Option : We do not offer pickups for your orders. We only ship them out.
SHIPPING INSURANCE:All shipments are by default protected by Carrier Insurance for up to $100. You can buy additional insurance during checkout to protect the entire value of the order. If your item or package is lost or damaged, we will need to work together patiently in the claims process. We cannot ship you a replacement or issue a refund until the case is settled with the insurance provider at the carrier.
Age Verification : All items that require age verification as per Canadian Laws are shipped as “Age verification required” via our shipping carriers. You will be required to produce an government issued ID to the courier company to take the delivery.
P.A.L. Verification : All PALs will be verified with RCMP CFP. We call them to verify the license. Items will be shipped after verification and can only be shipped in the Name that is on the license. We sell non-restricted grade air rifles only.
Canada Shipping : All items will be shipped via Expedited Parcel when using Canada Post OR Standard, Ground when using Private Carriers like UPS or Purolator. All of these options are available during checkout and customer can chose and pay for the one that suit his/her needs. All shipments move only on Business Days. So please keep that in mind. Private Carriers cannot deliver to PO Boxes.
USA Shipping : We can ship all items to the US.
Worldwide Shipping : We only ship certain parts to only some countries outside of US or Canada. We cannot sell any airguns or ammo to any countries other than Canada and the USA.
Free Shipping Option(Carrier choice) : Please note that for the products that are being shipped free or have free shipping deal on them, we reserve the right to pick up the best carrier to ship the items regardless of the carrier you chose during checkout. There will NO extra charges to you as a customer if we switch carriers. If there are any then you will be notified in advance. We reserve the right to refuse free shipping option to you if you are in a Remote location or address. Free shipping is not applicable to all locations. We will contact you if are not able to process the order with free shipping.
EXCLUSION OF LIABILITY AND ASSUMPTION OF RISK NOTICE
Disclaimer: Airguns can be dangerous! As a condition to use any products or services provided by CanadaShootingSupply.ca, the customer, end-user, or owner of any airgun or related accessory or service assumes liability and responsibility for all risk of personal injury, death, or property loss or damage resulting from any cause whatsoever including, but not limited to, the risks, dangers and hazards of marksmanship and other recreational activities, the use of targets, accessories, pellets, etc. BY BEING A PATRON OF CANADASHOOTINGSUPPLY.CA, YOU ASSUME ALL RESPONSIBILITY FOR YOUR ACTIONS, THE ACTIONS OF ANYONE USING YOUR RECREATIONAL EQUIPMENT (WITH OR WITHOUT YOUR PERMISSION) AND ANY UNINTENTIONAL USE OF YOUR AIRGUN OR RELATED ACCESSORIES, AND RELEASE CANADASHOOTINGSUPPLY.CA FROM ANY RESPONSIBILITY OR LIABILITY.
Please call us at +1-(905) 492-1223 Monday-Friday. We are closed on weekends and long weekends. All email inquiries will be replied promptly. Email communication is the preferred mode of communication. If we do not answer the phone then please leave a voice mail and we will definitely return your call.
You can email us directly at – [email protected]
Finally, we are excited to be in the business and will try our best to keep you as a customer for life. Thanks for visiting our website.
Working Hours :
Monday – Friday : 10.00 am to 5.00 pm EST
Saturday & Sunday : Closed
Closed on Long weekends and most holidays
Terms and Conditions are subject to change anytime at our discretion.